Our full privacy policy is available here:

Our full privacy policy

Zest Life takes bookings from people over 18 years of age. Bookings can be taken via our website, by phone or email. The minimum booking is for 2 nights, or 3 nights over bank holiday weekends. Confirmation of the booking will be sent by email after we receive your deposit. No stag or hen parties are permitted, unless by prior agreement.

On booking we take a £250 deposit. If this is not paid within 48hrs, the booking will be automatically cancelled. The remaining balance becomes payable 90 days prior to arrival. If you book within 90 days of your stay, full payment will be taken on booking. Deposits are non refundable or transferable.

If you cancel your booking 90 days or more before your retreat arrival date, you will receive a full refund minus the deposit.

If you wish to reschedule 90 days or more before your arrival date, you may transfer your booking free of charge to any retreat of your choice. Any difference in cost for the new retreat will be added to your booking and must be paid 90 days before the arrival date of the new retreat. You will have 6 months from the date of your reschedule request to confirm your new retreat with us.

Cancellations made within 90 days of the retreat start date require the full balance to be paid, regardless of the reason.

Rescheduling is not permitted within 90 days of the retreat start date. Any request to reschedule during this period will be treated as a cancellation, and the full balance will remain payable. A new booking will be required should you wish to join another retreat.

We are unable to transfer bookings to another person. We strongly recommend taking out comprehensive travel or holiday insurance to cover illness, cancellations, unforeseen circumstances, or accidents.

In the event that we need to cancel your booking due to reasons such as, but not limited to, extreme weather conditions, ill health or the termination of our lease in respect of any land at the site, we shall inform you as soon as possible and refund all money paid to us within 14 days. We reserve the right to close the retreat in the unlikely event that the site becomes hazardous. In this case guests will be refunded pro-rata for any period of their holiday untaken. Zest Life cannot accept liability or responsibility for any loss, including consequential losses, caused by cancellation on our part.

We recommend that you check your accommodation for damages or breakages upon arrival and notify us immediately of any that you find. This should be via email to info@zestlife.co.uk or to a member of the team onsite.

Small accidental breakages are to be expected from time to time, but please let us know about anything that gets broken or isn’t working before you leave.

We will keep any lost property found on-site for 30 days. Any belongings left behind after your departure must be claimed within this timeframe and can be collected (by arrangement) or, if you cover the cost of postage plus a £10 administration fee, returned by post.

Zest Life provide your retreat with skill, care and consistency consistent with best practices and our decades of experience. We cannot however accept responsibility for any loss, damage or expense arising from injury, industrial action, terrorist activity, adverse weather conditions, acts of government, pandemic, or any other event outside our reasonable control.

Zest Life accept no liability for theft, loss or damage of whatever nature during, or as a result of staying here.

Although we will make every effort to rectify any issues that may arise, Zest Life cannot accept responsibility for any issues that are outside our reasonable control such as, but not limited to, plumbing/electrical/water supply issues, breakdown of equipment, pest problems, damage as a result of extreme weather conditions, structural damage/repairs or disturbance resulting from necessary site maintenance.

Our accommodation and retreats are designed to allow you to experience nature, but this has its own natural hazards and an array of wildlife that you need to be mindful of. Uneven ground, long grass, limited lighting, mud, dust, wildlife and insects may all cause problems at certain times of year. Your stay will be enhanced if you bring suitable clothing and footwear to allow for the changeability of the British weather.

By booking and coming to stay with  Zest Life you confirm that you understand the natural hazards of the site and agree to be responsible for yourself.  In addition you agree to take all reasonable precautions against personal injury, injury to others and damage to the farmland, facilities and accommodation.

We will ask you to sign a disclaimer to this effect on or before arrival, as part of the check-in process.

We always make every effort to ensure that your retreat delights you. If you are not entirely happy with any aspect of your retreat, please email info@zestlife.co.uk or call 07424  410 133 and we will endeavour to deal with any issues. It is best to do this before you leave as things can be harder to resolve once time has elapsed.

We welcome feedback, ideas and suggestions as to how we may improve our retreats for future guests. You will receive a link to our feedback form at the end of your stay – please help us by completing it.